Senior Customer Strategy and Success Specialist

10+ years of experience in a customer-facing role, ideally within enterprise SaaS, document management, or the design/creative industry.

Proven track record of successfully driving adoption of productivity, document workflow, or visual communication solutions for Enterprise customers.

A blend of customer success, business development, product evangelism, and solution consulting skills with the ability to tailor engagement across executive and practitioner audiences.

Experience working within enterprise customer success motions including success planning, QBRs, adoption frameworks, and expansion strategies.

This is a unique opportunity to work with the world’s leading brands, driving adoption of solutions that transform how they create content and manage their most critical business workflows.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $125,500 -- $226,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.



In California, the pay range for this position is $156,500 - $226,700
In New York, the pay range for this position is $156,500 - $226,700


At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

Join the Customer Strategy & Success team as a Senior Customer Strategy and Success Specialist.

In this role, you will help enterprise customers adopt Adobe solutions, achieve business outcomes, and realize measurable value.

Adobe Express helps teams create impactful content.

It is a cloud-based solution used across businesses, schools, nonprofits, and marketing organizations.

It combines PDF workflows with AI-powered document intelligence.

In this role, you will be directly engaged with leadership and key collaborators at some of the world’s most well-known companies, helping unlock value and fostering deep adoption of Adobe Express and Adobe Acrobat Studio throughout the organization.

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.