Billing Specialist (Temporary)

Experience: 2+ years of professional experience in accounting, general ledger, bookkeeping, or account reconciliation.

Technical Proficiency: 2+ years working with major ERP systems (SAP or Oracle) and SFDC. SAP billing and reporting experience is a significant plus.

Analytical Skills: Advanced Excel capabilities (VLOOKUPs, Pivot Tables) and the ability to objectively analyze data to drive policy changes.

Communication: Strong interpersonal skills with a proven ability to build relationships across different business units and offshore teams.

Mindset: A self-motivated, detail-oriented professional who thrives in a collaborative, fast-paced environment.

Escalation & Resolution: Lead the resolution of billing escalations from collection teams, ensuring all SLAs are met and status updates are clearly communicated to customers.

Data Research: Utilize SFDC (Salesforce) and SAP to investigate and resolve intricate billing discrepancies.

Invoicing Excellence: Manage accurate and timely invoicing for electronic billing and unique customer requests, including the verification of billing addresses and POs.

Credit Memo Management: Own the full lifecycle of credit memos—from initial submission (triggered by Sales or Support) to final delivery to the customer.

System Integrity: Perform data verification in SFDC for VAT/Sales tax exemptions and ensure all customer billing contact data is accurate.

Process Improvement: Document existing workflows, identify bottlenecks, and recommend automation or process enhancements.