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Operations Enablement Lead
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 6+ years
- Compensation
- CA, WA, NY, NJ, CT) per year: $130,000 - $170,000 USA base pay range (all other
- Department
- Operations
- Posted
- 2026-04-08T17:10:17-04:00
Key Requirements
Required Skills
Certifications
- Lean
- PMP
- Six Sigma
Domain Knowledge
- Finance
- Medical
- Regulatory
Benefits & Perks
ing 100% subsidized medical coverage, dental and vision for you and your dep
Requirements
6+ years of experience in program management or product operations, preferably within large-scale or global operations.
2+ years of experience managing teams in fintech or financial services, including experience scaling operations in a regulated environment.
Deep expertise in financial regulations such as UCC, Reg E, Reg Z, CARD Act, GLBA, UDAAP, GDPR, with strong knowledge of dispute management rules, response codes, and regulatory response requirements.
Proven experience leading managers or senior ICs, including hiring, coaching, performance management, and team development.
Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools).
Demonstrated success delivering large-scale, cross-functional initiatives with strong execution discipline and measurable outcomes.
Responsibilities
Own Program & Team Performance: Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
Set Strategic Direction & Roadmaps: Define program strategy and oversee the development of clear roadmaps and execution plans, ensuring progress is tracked against KPIs, timelines, budgets, dependencies, and risks.
Lead & Develop Talent: Hire, coach, and develop a high-performing Operations Enablement team, providing ongoing feedback, performance management, and career development to build long-term organizational capability.
Drive Cross-Functional Alignment: Partner with senior leaders and cross-functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities, manage dependencies, and deliver measurable business outcomes.
Establish Stakeholder Governance: Build strong stakeholder engagement and governance models, delivering clear, polished, and executive-ready communications on program status, risks, outcomes, and impact.
Manage Risk & Delivery at Scale: Proactively identify risks, issues, and trade-offs across programs; guide data-backed decision-making; and ensure timely resolution in partnership with stakeholders.