Sr Solution Architect- Marketing Technology

8+ years of experience in enterprise architecture, solution architecture, or marketing technology leadership roles.

Deep expertise in the Adobe Digital Experience stack, including hands‑on architectural experience with AEM Sites and DAM, Adobe Target, Adobe Analytics, Adobe Journey Optimizer, and Real‑Time CDP.

Strong understanding of marketing automation, personalization, customer data management, and digital experience delivery.

Proven experience designing large‑scale, integrated marketing ecosystems in complex enterprise environments.

Strong knowledge of API‑driven architectures, microservices, cloud platforms (Azure/AWS/GCP), and modern integration patterns.

Excellent communication skills with the ability to translate complex technical concepts into business‑friendly language.

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

The Sr. Solution Architect for Marketing Systems is the strategic technology leader responsible for designing, governing, and evolving our enterprise‑wide marketing technology ecosystem. This role centers on the Adobe Digital Experience stack while ensuring seamless interoperability with non‑Adobe platforms across the MarTech landscape. You’ll define the architectural vision that designs solutions to improve Marketing efficiency and effectiveness and ensures our marketing technology investments work together as a cohesive, scalable ecosystem.

You’ll partner closely with Marketing, IT/DT, Enterprise Architecture, AdTech, Data, MarTech, DevOps, and Engineering teams to define the architectural vision, ensure platform cohesion, and guide the implementation of solutions that accelerate our marketing capabilities and business outcomes.

Key Responsibilities:

Strategic Architecture & Road-mapping

Develop and maintain the enterprise architecture blueprint for marketing systems, with a strong emphasis on Adobe Experience Cloud solutions (AEM Sites and DAM, Adobe Target, Adobe Journey Optimizer, Adobe Analytics, Real‑Time CDP, Workfront, Marketo, etc.).

Define long‑term architectural strategies that ensure Adobe platforms integrate effectively with CRM, CDPs, marketing automation tools, data warehouses, identity platforms, customer engagement systems, and more.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.