Senior Customer Success Manager

5+ years of post-live, client-facing Customer Success experience

Experience leading monthly and quarterly business reviews with client executives where you described the value and ROI of your company’s solution

Experience communicating client business objectives or issues to your internal leadership in order to form a strategic account plan

Experience collaborating with your internal Product, R&D, and/or operations team to understand client needs and communicate product feedback

Experience enabling and training your clients on how to use your company’s UX both initially and on an ongoing basis

Experience in a SaaS startup environment, and in either the payments, fraud, or finance industry is a bonus

Competitive salary and bonus plan

Restricted Stock Units (RSU's)

Private health insurance, including vision and dental coverage

Generous PTO policy

Half day Fridays, every Friday

The Customer Success department is the backbone of everything Forter does, and as Senior Customer Success Manager, you’ll be a key addition to that team.

Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value.

We put a great deal of faith in our CSMs who are responsible not only for customer satisfaction, but also for renewals, expansion, and providing strategic insights.

In this role you’ll build lasting relationships with client executives, solve complex business challenges, and grow partnerships, all while developing business, technical, and relationship skills that’ll be the cornerstone of your future career.

Enable a variety of client stakeholders on Forter’s portal and technology close to the account going live.

Quarterback high impact engagements, particularly monthly and quarterly business reviews to communicate Forter’s performance and value to client executives

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including:

Great Place to Work Certification (2021, 2022, 2023)

Fortune’s Best Workplaces in NYC (2022, 2023 and

2024