Associate Manager of Visual Merchandise, GM - 14 Months Contract

Work Experience / Education / Certifications

Post-secondary degree or diploma in Visual Merchandising or related field

Five years of multi-unit visual merchandising experience required

Competencies / Skills / Attributes

High skill level using Microsoft Outlook, Excel, Word, Power Point, InDesign, Illustrator and Photoshop

Customer-centric approach

Indigo utilizes artificial intelligence (AI) tools to support various aspects of the hiring process, including screening and assessments. These tools assist our team but do not replace human decision-making. We are committed to using AI responsibly, fairly, and in compliance with Canadian employment and human rights laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, we embed Diversity, Equity, Inclusion, and Accessibility into the foundation of our values, through training, policy, and hiring practices, and continue to update our approach to reflect the evolving values and needs of communities across Canada. We welcome and encourage applicants of all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), 2SLGBTQIA+, and persons with disabilities. Accommodation is available upon request throughout the recruitment process. To request an accommodation, please contact Human Resources at

talent@indigo.ca

This posting is for a current opportunity within Indigo.

The Associate Manager of Visual Merchandising, General Merchandise is responsible for creating compelling retail visual presentations that inspire booklovers and deliver on Indigo’s financial targets. This role involves developing and communicating engaging store environments for assigned categories to drive sales, maximize margin contributions, and uphold Indigo’s Brand Standards. The Associate Manager, Visual Merchandising collaborates with the Visual Manager, General Merchandise and cross-functional teams to implement effective merchandising strategies, ensuring consistent execution across all stores. Additionally, this role supports the Visual Manager in managing all Visual Merchandising processes as they relate to space planning, the development of product displays and communication to stores.

KEY PERFORMANCE METRICS

Accurate on-time delivery of the Visual Workbooks: high standard, adherence to the Visual Merchandising and Corporate Calendars

Sales, budget, margin and contribution for assigned categories

High standard for accuracy space planning and sign requests

Effective HELP ticket resolutions

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best

We Will Be Customer Centric

We Will Be Entrepreneurial