Field Service Technician

Possesses operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices

Demonstrates general knowledge and experience in wall-to-wall IT service and support

Good Customer Service skills are essential

Develops skills in maintaining good working relations with customers and peers

The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof

The Field Service Technician is responsible for working independently and maintaining retail store technologies and computer systems and peripherals, within retail store and commercial business environments.

They are responsible to perform a full workload of product installation, support services and repair on Toshiba Global Commerce Solutions and non-TOSHIBA retail products and in the store systems, retail banking and SMB marketplaces (i.e., apparel stores, supermarkets, mass merchandising, specialty shops, banks, local insurance agents, CPAs, legal firms, etc.).

The Field Service Technician is accountable for customer satisfaction, metrics attainment and operational activities as required for the services provided.

The services include some or all the following:  whole product and/or component exchange and on-premises basic product & store equipment problem diagnosis, adjustment and/or repair.

The Field Service Technician may also perform equipment refurbishment, installation, relocation, discontinuance, product level engineering .and configuration changes, upgrades and/or modifications, to products using well established documentation and procedures.

Operates in assigned territory and performs repairs and services on products.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)

Employee Assistance Programs

Company provided life insurance