IT Support Analyst

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

2+ years of experience in IT support, preferably in a healthcare or dental setting.

Familiarity with dental practice technologies (e.g., Dentrix, Eaglesoft, Open Dental, Dexis, Carestream) is a strong plus.

Working knowledge of Microsoft Windows, Office 365, networking, and remote support tools.

Excellent troubleshooting, analytical, and customer service skills.

Strong communication skills and ability to explain technical concepts to non-technical users.

BCBS High Deductible & PPO Medical insurance Options

VSP Vision Coverage

Principal PPO Dental Insurance

Complimentary Life Insurance Policy

Short-term & Long-Term Disability

Pet Insurance Coverage

Provide Tier 1 and Tier 2 support to dental offices and corporate users via phone, email, or ticketing systems.

Troubleshoot issues related to workstations, printers, intraoral devices, VoIP phones, networks, and practice management systems (PMS).

Log, track, and resolve incidents using IT service management (ITSM) tools.

Collaborate with vendors and service providers to escalate or resolve complex issues.

Support onboarding of new employees with proper access, credentials, and equipment.

Assist with software installations, system upgrades, and configuration changes.

Specialty1 Partners is a practice services organization committed to providing non-clinical, business support services to the nation's leading specialty dental practices. The company was founded in 2019 by four endodontists who wanted to provide unique and differentiated support to specialty dental practices. Originally focusing on support to endodontics practices (under the Endo1 brand), Specialty1 Partners quickly expanded its support to periodontics and oral surgery practices.

Since its founding, Specialty1 Partners has grown rapidly to become one of the largest private owners of specialty dental practices in the US. Headquartered in Houston, TX, Specialty1 Partners is led by its founders and a management team that is focused on ongoing growth and delivery of best-in-class services across its network of practices. Specialty1 Partners currently has over 226 locations across 28 states

We believe in transparency through the

talent acquisition

process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.

Position Base Pay Range