Business Process Optimization Lead

Your Knowledge, Skills and Abilities

7+ years of experience in process engineering, operations transformation, or operational excellence within a SaaS environment.

Proven track record redesigning workflows and implementing systems at scale (ideally in $50M–$300M ARR companies).

Demonstrated ability to operate as an objective third-party advisor within an organization, diagnosing inefficiencies and challenging entrenched practices with the right appreciation and empathy..

Experience leading cross-functional initiatives across Product, Sales, Customer Success, Services, IT  and Finance.

Prior exposure to enterprise systems implementation (e.g., Salesforce, Service Cloud, workflow automation tools, Agentic AI solutions)

Life at Assent

Wellness:

We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits:

It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent:

Assent is seeking an experienced Process Engineer to bring structure, clarity, and execution discipline to a rapidly scaling $125M SaaS organization. This role will partner cross-functionally to define, optimize, and institutionalize workflows across the enterprise. Starting with the Services organization, the team member will have the opportunity to make a significant impact as we rethink workflows in an AI driven environment.

This individual must have previously led workflow redesign and systems implementation in a high-growth environment and bring an objective, third-party perspective to how work actually flows versus how it is assumed to flow. The successful candidate will quickly diagnose bottlenecks, eliminate inefficiencies, recommend new and rationalize existing systems, and drive measurable improvements in speed, predictability, and operating leverage. The ability for impact is immediate and significant.

This role requires the ability to manage multiple priorities and move fluidly between initiatives, influence senior stakeholders, and implement scalable process architecture without creating unnecessary bureaucracy and elongated decision making practices.

Please note candidates based in Ottawa or Toronto will be prioritized in alignment with our hybrid work model.

Key Requirements & Responsibilities

Enterprise Workflow Design & Optimization

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, Pune and Amsterdam, you can expect to come into the office 1-3 days a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.