Customer Success Associate

2+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred

Bachelor’s degree from an accredited university

This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence

Previous hands-on experience assisting or working with technical products

Solutions-oriented with strong problem-solving skills

Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software

Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize Samsara for their needs, and becoming their long-term partner.

Your role will be cross-functional in nature, working alongside and guiding Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.

This is a remote position open to candidates residing in the US

except

Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.