gofundme
Manager, Customer Care Technology & Automation
At a Glance
- Location
- San Diego, California, United States
- Compensation
- or this full-time position is $128,500.00 - $192,500.00. The company also offers equi
- Posted
- 2026-07-23T21:35:36-04:00
Key Requirements
Required Skills
Domain Knowledge
- E-commerce
- SaaS
Requirements
Experience with Ada, Sierra, Zendesk AI, or comparable conversational AI platforms.
Experience with Salesforce, Segment, Snowflake, Looker, or similar analytics ecosystems.
Experience leading enterprise technology rollouts.
Experience managing support technology in high-growth SaaS, marketplace, fintech, or ecommerce organizations.
Understanding of Responsible AI principles and governance.
Compensation & Benefits
Holistic Support
: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
Growth Opportunities
: Participate in learning, development, and recognition programs to help you thrive and grow.
Commitment to DEI
: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
Responsibilities
Own the Customer Care Technology Ecosystem
Serve as the primary owner for Zendesk, Ada, Sierra, and supporting Customer Care technologies.
Define and execute the technology roadmap aligned to Customer Care strategy and company objectives.
Evaluate emerging AI technologies and recommend opportunities to improve customer experience and operational efficiency.
Partner with Engineering and Product on integrations, APIs, and platform enhancements.
Lead AI Strategy for Customer Care
About the Company
We’re proud to partner with
GoFundMe.org
, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their
FY ‘25 annual report
.
Our