Customer Service Representative

Must have some experience in the field or in a related area

Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly

Proven problem-solving skills and the ability to think critically in high-pressure situations

Proficient in using customer service software, Microsoft Office and CRM systems

Ability to sit for extended periods while working on a computer

High School diploma

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Respond to customer inquiries via phone, email, and chat with professionalism and expertise

Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction

Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems

Understand the specifications of each order to ensure smooth internal processing

Adherence to customer expected response times

Process orders, returns, and exchanges, while ensuring compliance with company policies