Mobile Service Coach

Ability to talk to every level at the dealership and share best practices

3+ years of customer-facing experience in automotive industry

5+ years of experience in automotive industry.

Service in an aftermarket or dealership environment is a plus.

Retail automotive experience is a plus.

You should be able to command a room of 20 people or a 1-on-1 meeting with an owner.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting "hands-on" in our mobile units to show technicians how it’s done.

If you have a passion for customer experience, consultative sales, or retail leadership, and you aren’t afraid to get your hands dirty, we want you.

50% Business Growth & Sales: Consulting with Dealer Principals and Service Managers.

25% Change Management: Implementing new processes, analyzing KPIs, and fixing "broken" dealership processes.

Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping.

Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually.

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.