Senior SaaS Administrator

We are hiring a Workplace Technology/SaaS Engineer to own our Atlassian environment and run the SaaS and identity platforms our employees depend on every day.

Jira Service Management sits at the center of this role.

You will design, build, and maintain the service desks, workflows, and automation that route work across the company, and you will manage the identity layer in Entra ID that controls who gets access to what.

This is a hands-on engineering role.

You will spend your time configuring platforms, writing automation, implementing AI, and improving how systems connect to each other.

You report into the Workplace Technology team and work closely with IT, Infrastructure and Security, and the business teams who rely on these tools.

Unlimited paid time off

401k with company matching and no vesting period

Annual bonuses

Generous medical plan

Paid parental leave

Administer the full Atlassian suite with a primary focus on Jira Service Management: build and maintain service desks, request types, queues, SLAs, automation rules, and approval workflows.

Design JSM workflows that match how teams actually work, and reduce manual steps through automation rather than adding processes.

Own Entra ID administration: manage users, groups, conditional access policies, app registrations, and role assignments.

Administer the company SaaS stack, including Slack, Google Workspace, Microsoft 365, Jamf, Zoom, and Lumos.

Build automations that connect systems using tools like N8N and AI such as Claude, so routine requests resolve without a human touching them.

Manage joiner, mover, and leaver processes end to end, making sure provisioning and deprovisioning happen on time and access stays clean.