Product Support Specialist

You have a proven track record in a customer-facing technical support role within a SaaS or tech environment, with comfort in live channels like video and phone.

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

You are empathetic, curious, and committed to helping customers feel heard and supported.

You are experienced in troubleshooting common SaaS issues, including authentication (SSO/SAML), browser behaviors, and user access.

$91,000 - $103,000

. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

Career coaching & support

Long-term savings or retirement plans

In-office culinary options to cater to your dietary preferences

#LI-Hybrid

in Asana’s platform, staying up-to-date on new features and best practices to help customers transform the way they work.

Deliver high-quality, consultative support

across a wide range of product areas, moving beyond simple Q&A to solve complex technical challenges via video calls and screen sharing.

Own customer outcomes end-to-end

, ensuring timely resolution and clear communication while managing high-volume inquiries with speed and empathy.

Partner cross-functionally

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

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