IT Service Lead

5+ years of experience in IT support or IT operations roles, with at least 1–2 years in a senior or lead capacity

Hands-on expertise in network infrastructure — configuring and troubleshooting switches, routers, WiFi, firewalls, and VPN in a production environment

Strong end user support skills with a service-first mindset and a track record of high customer satisfaction

Advanced networking knowledge including an understanding of security principles and experience with privileged network functions

In-depth experience with Apple MDM tools (JAMF preferred) and hands-on Windows laptop/desktop administration

Experience using and managing ITIL-based service desk platforms and Confluence for documentation and workflow management

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan with company match to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

Site IT Operations & Network Infrastructure — Primary Focus

Own day-to-day IT operations for the Nashville autonomous vehicle depot, ensuring reliable uptime for all network, systems, and end user technology

Manage and maintain site network infrastructure including switches, routers, WiFi access points, firewalls, and VPN connectivity

Monitor network performance and proactively address issues before they impact depot operations or end users

Ensure physical and logical network security across the site, applying advanced security practices and managing privileged access functions

Coordinate with Lyft’s broader network and infrastructure teams on site-level changes, upgrades, capacity planning and change management