Lead, People Operations - Process Design

in People Operations, HR transformation, process excellence, management consulting, or related fields within complex, scaling organizations, with a track record of redesigning cross-functional processes.

— not configuration ownership, but deep enough fluency in its data model, workflows, and capabilities that you can translate a process problem into a real Workday-based solution and write requirements the Workday team can build from.

Practical fluency with AI tools and agentic workflows.

You understand how AI agents are built — prompting, tool/function calling, system integration — well enough to design real solutions and prototype where useful, then scope and hand off cleanly to technical teams for production builds.

with the ability to connect strategy, operations, employee experience, data, and technology into clear and actionable recommendations.

capable of running a workshop with skeptical stakeholders and arriving at a clear process map, agreed-on requirements, and concrete next steps.

Map & optimize end-to-end workflows:

Diagnose root causes:

Establish scalable standards:

Define documentation, handoffs, and governance frameworks so teams operate with consistency and low variability as Wealthsimple scales.

Translate needs into technical requirements:

Partner with our People Systems team to convert business challenges into actionable specs, identifying where AI agents, LLM tools, or native Workday workflows deliver the highest ROI.

The People Systems and Operations team builds and operates the systems, workflows, and automations the business runs on. We manage every stage of the employee lifecycle and own the design and optimization of the processes behind it. We're accountable for the reliability, scale, and integrity of our People systems.

We're looking for someone who can map broken processes in the morning and design workflows to enable AI and Automation as we scale. This role is the connective tissue between how our People team works today and how it needs to work to meet the growing demands and complexity of our rapidly scaling business.

You'll lead process mapping and redesign across our highest-priority initiatives, while bringing an AI efficiency lens to every intervention. You'll translate process realities from the ground floor into system requirements, identify where automation creates leverage, and help the broader People team to work differently. This is a consulting, project management, and hands-on builder role all at once.