Senior Manager of Service - Food

Minimum 7 years of experience in service management in the mechanical or technical equipment industry

Minimum 7 years of experience in product or technical roles in food manufacturing or packaging machinery.

Strong understanding of GMP and food industry regulations

Strong SAP experience.

Strategic and commercial mindset

Customer-oriented with the ability to handle complex technical and organizational issues

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

We Care about your Well-Being! At Syntegon, the welfare of our employees is a top priority.

That’s why we offer a comprehensive and competitive benefits package designed to support your health, financial security, and personal growth from day one, including:

Health Coverage:

Medical, Dental, Vision, and Prescription plans starting from your first day.

Retirement Savings:

As Head of Service in US-Nrd, you will lead all service operations globally with responsibility for ensuring high customer satisfaction, optimal machine performance, efficient service delivery, and financial profitability.

You will direct the service department, establish strategic initiatives, monitor key performance indicators, and develop your team and processes.

Lead and develop a multidisciplinary service organization including technical sales engineering, coordinators, project managers, technical support, spare parts, modernization, and documentation teams.

Build organizational structure, roles, and competency profiles that support growth and evolving customer needs, with emphasis on succession planning and technician certification programs.

Establish matrix and value stream-based collaboration models across engineering, manufacturing, quality assurance, supply chain, and regional organizations.

Establish and operate an installed base management system to track customer machinery, version status, lifecycle, and contract status.

Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favorite chocolate and snacks quickly and with high precision.

Syntegon Packaging Technology, LLC based in New Richmond, Wisconsin is part of the Syntegon Group. We provide innovative, seamless, high-tech packaging solutions for the food industry. The location specializes in a range of packaging equipment solutions - like horizontal flow wrappers, bag closing and sealers, and robotic pick-place-machines. The city of New Richmond is known as "The City Beautiful". It is an easy and quick commute in both directions from the Minneapolis/St. Paul Metro area and a short distance from Eau Claire, WI.

Take the first step! Apply now!