Customer Service Technician

Customer Service Technician

is responsible for providing excellent customer service through high-quality warranty repairs and product installations.

This position plays a critical role in supporting both customer service and production operations, ensuring repairs are completed efficiently, safely, and to ILG’s quality standards.

Perform repairs, touch-ups, and installation-related tasks following or during production installation across multiple trades and materials

Perform logistical tasks related to production installs, including material handling and coordination

Maintain inventory of parts, tools, and materials required for field operations

Perform repairs, touch-ups, and installation-related tasks following or during production installation across multiple trades and materials

Perform logistical tasks related to production installs, including material handling and coordination

Maintain inventory of parts, tools, and materials required for field operations

Travel to local customer locations to perform field service, repairs, and support

Communicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectations

Organize workflow efficiently and maintain accurate documentation related to repairs, materials, and completed appointments