Director, Technical Account Management

Experienced with 5+ years managing or mentoring Professional Services, Sales Engineering or Support teams and 1-3+ years in an individual contributor Professional Services or other equivalent client facing role.

This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering while also coaching others how to do so.

Knowledgeable in current infrastructure, Cloud technologies (AWS, Azure or GCP), monitoring solutions and trends.

Previous experience working as a TAM or equivalent client facing role supporting mid-market and/or Enterprise customers in the Cloud space.

Experience evangelizing Cloud adoption, observability and/or security to C-level executives.

Experience using Datadog and/or other cloud monitoring tools.

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Manage a team of leaders and TAM individual contributors to ensure customer success and growth.

Enable your team with soft skills and key technical skills to support our Datadog customers.

Collaborate with other leaders and TAM teams across regions to improve the TPS program globally, standardize the offering across regions and customize for regional needs when warranted.

Partner with the Sales and Customer Success Teams to articulate the overall Datadog Technical Post Sales (TPS) value proposition, vision and strategy to customers.

Provide thought leadership for TPS throughout the EMEA region, proposing changes to our offering to increase the total addressable market and continually improve quality of our services.

Build strong relationships with Product Management, Sales Engineering, Support, and Enablement to ensure continuity between pre and post sales activities.