Customer Support Engineer (Server Focus Group) UK OR Italy

Hands-on experience supporting and troubleshooting the Commvault platform in a Technical Support, Professional Services, Systems Administration, or similar customer-facing role.

Strong understanding of CommServe architecture and core Commvault platform functionality.

Proven experience troubleshooting:

Authentication and Authorization

Security and Access Controls

Platform Administration and Configuration

Provide advanced technical support for complex issues relating to the Commvault CommServe platform and associated technologies.

Troubleshoot problems involving:

Workflows and Automation

Reporting and Monitoring

Authentication and Authorization

Security and Role-Based Access Control (RBAC)

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

We are looking for an experienced Customer Support Engineer in UK OR Italy to join our highly skilled and collaborative Server Focus Group.  The Server team has a primary focus on the CommServe and the technologies that underpin it. This includes troubleshooting complex issues involving authentication, security, networking, SQL databases, workflows, and associated web services.

As a senior member of the team, you will work directly with enterprise customers to investigate critical issues, drive root cause analysis, and collaborate closely with Engineering and Product teams to deliver timely resolutions. You'll be part of a team that values technical excellence, continuous learning, and delivering outstanding customer experiences.