alcon
Associate, Customer Service Support (Order Management - ANZ & SG)
At a Glance
- Location
- Selangor – AGS, Malaysia
- Employment
- Full time
- Experience
- 1–5 years
- Posted
- 2026-07-16
Key Requirements
Required Skills
Domain Knowledge
- Medical
- Supply Chain
Benefits & Perks
nsation package and comprehensive benefits Continuous learning and development opp
Requirements
1-5 years’ experience in Customer Service / Order Management / Medical device field
Preferred projects experience related to Supply Chain Management
Customer‑focused, detail‑oriented, and proactive
Responsibilities
Oversee end-to-end order processing, including intake, validation, modification, and closure, Sales, Return, Sample, Demo, Equipment, etc.
Ensure all orders are processed accurately and in alignment with internal policies and service standards
Manage backorder communications with customer and sales team
Monitor order status throughout the order-to-delivery cycle
Identify delays, risks, or bottlenecks and proactively ensure timely resolution
Maintain compliance with SLAs, delivery commitments, and operational KPI