Customer Success Manager, French Speaking

Bachelor's degree or equivalent work experience

5+ years’ working in a customer-facing role and 3+ years working with Enterprise-level customers

Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans

A proven track record of leading process improvements within large organizations

Previous experience tracking product adoption and customer engagement through data-analysis tools

Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations

The Customer Success Manager will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products.

You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects.

As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.

Relationship Management

Builds trusted partnerships with command staff, procurement, and training leads.