loopio
Senior Customer Success Manager, Enterprise
At a Glance
- Location
- Toronto, ON Hub, Canada
- Employment
- FULL_TIME
- Experience
- 3+ years
- Compensation
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- Department
- Loopio Inc.
- Posted
- 2026-03-24
Key Requirements
Required Skills
Domain Knowledge
- Legal
- SaaS
Requirements
Impeccable written and oral communication skills; you’re talking to our customers, after all!
Extremely analytical; you leverage data in all of your decision making
At least 3 years of Account Management, Customer Success or similar experience
Experience in a SaaS company is a plus
Experience writing sales proposals or responding to RFPs is a huge plus
Responsibilities
Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
Partner with customers to develop meaningful plans that feed their long term goals
Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
Build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
Execute Loopio training sessions and webinars through online demonstrations