Guest Services Staff - PromoWest PA

Positive attitude with superior customer service skills

Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.

Operate the various coat check rooms within established guidelines and procedures at the venue.

Greet guests and resolve guest complaints, escalating concerns as necessary.

Monitor guest conduct to ensure a safe and secure environment for all.

Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.

Seat guests and assist ADA patrons.