Operations Director- Kelly Center

Bachelor's degree or equivalent experience

Master's degree preferred

2-5 years of experience in operations management or sales, prior management of a team required.

Prior P&L experience preferred

The Operations Director sets the tone for the entire center’s team member culture and family experience. This role is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, conducting center tours, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will partner with Clinical Leadership to support clinical outcomes, high quality care delivery, and to ultimately deliver growth. The Operations Director will lead Behavior Technicians by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Operations Director will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization.

Scheduling Coordination

Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines.

Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary.

Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start.