Technical Account Manager

Experience supporting complex healthcare, SaaS, or data-driven platforms.

Strong background in technical support, escalation management, and client-facing problem solving.

Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks).

Specific to Client Data Testing:

Experience leading a QA effort for cloud software, or similar experience.

Experience with healthcare interoperability standards (FHIR, bulk data export, Patient Access API).

Compensation for this role is based on experience, skills, and location, and includes base salary plus eligibility for performance bonuses and equity grants.

What you’ll get in return:

Unlimited paid time off – recharge when you need it

Work from anywhere – flexibility to fit your life

Comprehensive health coverage – multiple plan options to choose from

Equity for every employee – share in our success

We are seeking an experienced Technical Account Manager with a strong focus on client data testing to support our growing client base.

This role is an individual contributor reporting to the Senior Manager, Client Technical Support.

The successful candidate serves as the primary technical liaison between the product implementation team and production support — while also leading client data testing efforts including UAT strategy, execution, and sign-off.

The Technical Account Manager is responsible for ensuring the client's production environment operates at optimal levels, resolving technical issues in a timely manner, driving customer satisfaction, and continuously partnering with the Senior Manager, Client Technical Support to improve processes.

Approximately 60% of this role is dedicated to core Technical Account Management responsibilities and 40% to leading client data testing engagements.

This role requires the ability to balance concurrent priorities across active testing engagements and ongoing production support, often for the same client.

Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.

We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way.

Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision.

Ready to make an impact? Join us and let’s build the future together.