Outpatient Benefits/Authorizations Representative

Minimum Qualifications:

Bachelor’s Degree OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center.

Excellent customer service, communication and telephone etiquette skills

Knowledge of basic medical terminology required

Computer/basic keyboard skills, and general knowledge of office machines including printers and scanners

Preferred

(available for benefits eligible positions only):

Health: Medical, Dental and Vision plans available for qualifying staff and family

Holiday, Vacation and Sick Leave

Education discount for staff and dependents (undergraduate only)

Retirement: Up to 10% matched contribution from UAMS

Basic Life Insurance up to $50,000

The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. This position will be primarily responsible for scheduling New Patient appointments for Outpatient Therapy referrals, conducting insurance verification and benefit explanations, and obtaining authorizations and recertification.