Manager, Services Consulting

Braze’s Service Offering Managers act as trusted advisors to our prospective clients and Sales team during the sales process, adapting their extensive expertise on the Braze services to meet customer needs.

Our Service Offering Managers support the Braze sales organization during pre-sales in scoping client service requirements, presenting our service offerings, building comfort and confidence in the value of Braze services, and positioning optimal service pricing and packaging to potential customers.

This role is an opportunity to expand on your people management and leadership skills, while partnering with Braze’s sales, Solutions Consulting, and post-sales services teams.

The role will draw upon your people-management skills and experience in service delivery, Technical Account Management, Customer Success, or related fields, along with a high level of curiosity and proven track record of execution.

You will serve as a mentor, advocate, and leader for the Services Consultants on your team.

4+ years of experience in SaaS pre-sales or service delivery, consulting, or business analysis.

Coach, mentor, and manage 4+ global ICs, with future growth and hiring potential

Collaborate with the Sales teams to support deal cycles, including RFPs, pitches, and on-site sessions

Build and maintain subject matter expertise in the Braze service offerings currently supported by the team to enable effective consultancy support during pre-sales and become a point of contact for other internal business teams

Manage expectations to deliver for sales and post-sales leadership

Liaise closely with post-sales leadership to ensure they are supported by pre-sales

Conduct discovery with prospective customers to understand their service needs and curate tailored session presentations, including bespoke project plans, resourcing requirements, etc.