galleryresidential
Regional Service Director
At a Glance
- Location
- Atlanta, Georgia, United States
- Employment
- contract
- Experience
- 7+ years
Key Requirements
Certifications
- OSHA
Domain Knowledge
- Construction
- Finance
- Insurance
- Regulatory
Requirements
Support negotiation of pricing, scopes, and regional agreements
Resolve vendor issues and escalate as needed
Collaborate with vendors to improve service delivery, responsiveness, and cost efficiency
Support insurance, warranty, and claim-related matters
Assist communities with preparation, execution, and corrective action plans related to HUD/NSPIRE, REAC, and other regulatory inspections
Ensure proper documentation and follow-up of compliance-related deficiencies and corrective actions
Responsibilities
The Regional Service Director (RSD) is a senior operations leader responsible for overseeing maintenance, service, and capital execution across a regional portfolio of multifamily communities.
This role provides direct leadership to Senior Service Directors, Service Directors, and Service Managers, ensuring consistent execution of maintenance standards, preventive maintenance programs, safety compliance, budget adherence, and resident satisfaction.
The RSD partners closely with Operations, Asset Management, Construction, Capital Projects, and Vendors to drive performance, reduce risk, and support both stabilized and transitioning assets.