Remote Medical Support Assistant (Medical Receptionist)

Collaborate with VA clinical staff and interdisciplinary care teams

Assist with clinic access contingency plans, including rescheduling or shifting patients as needed

Escalate scheduling or access issues to VA supervisors per SOP

Maintain high customer service standards when interacting with Veterans, families, and staff

Meet VA performance standards for accuracy (≥98%), responsiveness, and customer service

Basic knowledge of medical terminology.

Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling

Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up

Verify patient identity using two VA‑approved identifiers

Update and validate demographic and insurance information during patient interactions