Patient Financial Services Specialist

2+ years of experience in healthcare revenue cycle, patient financial services, medical billing, or patient accounts receivable.

Experience working directly with patients or customers regarding billing, payments, financial responsibility, or account resolution.

Strong understanding of patient billing, claims, payment plans, and balance resolution.

Experience managing patient AR, collections activities, or payment follow-up.

Experience implementing or supporting patient collection strategies, including credit card on file programs, payment automation, or collections platforms.

Strong customer service skills with the ability to communicate clearly, professionally, and empathetically.

47,000-52,000 per year plus bonus eligibility

Employer-sponsored medical, dental, and vision coverage

Time Off:

Unlimited PTO + 11 paid company holidays

Retirement:

As a Patient Financial Services Specialist, you will be responsible for managing the full patient financial experience by supporting billing inquiries, payment resolution, account follow-up, and collection activities.

This role helps patients understand their statements, insurance coverage, financial responsibility, payment options, and Oshi's unique billing model while providing a clear, professional, and empathetic experience.

You will collaborate closely with Accounts Receivable, Eligibility & Benefits, Finance, Clinical Operations, and other cross-functional teams to resolve patient billing issues, improve payment outcomes, and support scalable patient financial processes.

This role also helps identify trends, improve workflows, and enhance the overall patient experience throughout the revenue cycle.

Serve as the primary point of contact for patients regarding billing, statements, claims, balances, payments, and financial responsibility through phone, email, chat, and other communication channels.

Educate patients on insurance coverage, out-of-pocket costs, statements, payment options, and Oshi's billing model in a clear, professional, and empathetic manner.

Oshi Health is a virtual digestive health practice on a mission to transform GI care. We combine compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions get the answers and relief they deserve. When you join Oshi, you're joining a team and a mission that's changing what great healthcare looks like. Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a whole-person approach to diagnosing, managing, and treating digestive health conditions. We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.

For Every Oshi Team Member We Want:

Genuine passion for improving patient lives and transforming GI care

Strong communication skills and emotional intelligence

Comfort in a fast-paced, remote-first, mission-driven environment