Senior Customer Experience Manager - German Speaking

Expertise in SaaS retention and sales process

Experience working with senior or C-level customer stakeholders

Excellent knowledge of value driven sales

Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes

● For Germany based hires: Estimated annual salary is between €88,000 - €121,000.

● For Portugal based hires: Estimated annual salary is between €63,000 - €87,000.

The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements.

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

As a Senior Renewal Account Manager, you will be responsible for owning and maximizing renewal value of Cloudflare’s largest Enterprise customers.

You will do this by building and leveraging C-level relationships and presenting and articulating ROI with key stakeholders.

You will use your strong business acumen and technical understanding to work alongside your account team to articulate business value and make compelling recommendations to customers.

Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast

Customer engagement from onboarding through the entire customer lifecycle

Negotiate and execute renewal contracts in accordance with customer objectives

Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.