Manager, Software Technical Account Managers

Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience

8+ years of experience in customer-facing technical delivery, program management, hardware/software deployments, or complex technology environments.

5+ years of experience leading senior individual contributors in high-accountability, customer-facing roles.

Demonstrated ability to scale execution through teams operating across multiple delivery models.

Strong executive presence, with experience engaging command-level or senior customer stakeholders in mission-critical contexts.

Proven experience leading hardware and software deployments, including coordination across infrastructure, networking, and field operations.

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

As Manager of Technical Account Managers, you lead a team of customer-facing Technical Account Managers operating across embedded, regional, and traveling engagement models, supporting Axon’s most strategic public safety customers. Your team serves as the operational extension of Axon within agency environments—driving successful deployment, stabilization, and adoption of Axon’s hardware, software, digital evidence, and integrated workflows.

You are accountable for scaling predictable execution across a diverse portfolio of agencies, solution types, and delivery models. Through strong people leadership, disciplined operational governance, and executive-level engagement, you ensure agencies achieve operational readiness, sustained platform adoption, and measurable outcomes—while strengthening Axon’s long-term strategic partnerships and growth opportunities.

This role is designed for a leader who can balance people management, program oversight, and executive stewardship in high-visibility, mission-critical environments.