la28careers
Associate, IT Support Technician
At a Glance
- Location
- Los Angeles, California, United States
- Experience
- 3+ years
- Compensation
- ry range for this position is $70,500.00 - $82,000.00 . The pay scale provided is t
- Posted
- 2026-07-02T18:38:41-04:00
Key Requirements
Required Skills
Certifications
- ITIL
Domain Knowledge
- SaaS
Requirements
Helpdesk tier I-III support
Genuinely enjoy customer service-oriented support,
Technical knowledge of Identity Management (Azure Active Directory), Office 365, Cloud Based Phone Systems, experience with enterprise mobility management and mobile device management.
In-depth knowledge of Microsoft and Apple software to address employees with their day-to-day support needs.
knowledge of the procedures used in the installation,
maintenance and repair of IT hardware and software.
Responsibilities
formal helpdesk operating procedures for consistency and productivity; communicate changes and update procedures collaboratively with Service Desk Management.
, diagnosing, repairing,
, and upgrading computer hardware and equipment to ensure
workstation and network performance, and security compliance
Respond to critical outages and/or requests by developing proactive solutions to help
a stable and secure operation