Senior Client Success Executive

(Qualifications)

12+ years of experience in strategic account management, healthcare consulting, benefits strategy, or enterprise client leadership.

Deep knowledge of the employer-sponsored healthcare ecosystem.

Demonstrated ability to handle high pressure situations, complex scenarios, and sophisticated clients.

Demonstrated financial acumen, including ability to interpret and communicate ROI, cost trends, and value-based performance metrics.

Lead executive business reviews that connect performance metrics to strategic and financial outcomes.

Anticipate evolving client needs based on market dynamics and proactively recommend high-impact initiatives.

Influence client decision-making across complex stakeholder environments with competing priorities.

Convey client strategic priorities internally and mobilize cross-functional teams to deliver against defined success plans.

Commercial Ownership, Retention, and Growth

Own revenue retention and growth across assigned strategic accounts, with clear accountability for renewals, expansion, and long-term value realization.

As a

Senior Client Success Executive

, you will serve as the executive strategic partner to

Embold’s

most complex and high-profile employer, health plan, and ecosystem clients. This role extends well beyond traditional account management. You will own multi-year account strategy, drive measurable financial performance, influence executive stakeholders, and position

Embold