Document Management Supervisor

You will conduct weekly huddles and host regular monthly one-on-one meetings with agents for mutual feedback and to establish strategies for development/growth

3+ years of relevant supervisory experience in a fast-paced healthcare environment, preferably supervising 10+ representatives or more

Excellent communicator and knows how to extract the best from teammates and peers by showing flexibility of approach and playing to people’s strengths.

Proficiency with MS Office, including Excel, Word, PowerPoint, and Outlook (Visio and MS Teams a plus)

Pro-active, results oriented, adaptable individual striving for everyday excellence.

Competitive compensation and annual bonus program

401(k) retirement program with company match

Company-paid life insurance

Company-paid short term disability coverage (location restrictions may apply)

Medical, Vision, and Dental benefits

Paid Time Off (PTO)

Responsible for real-time management of multi-channel environment including mail, file processing, order entry, and department tasks.

Measuring and reporting performance using key metrics (e.g. QA, production, etc.)

Creating a customer focused, performance-driven environment that surpasses our customers’ needs.

Support Document Management staff with all questions, escalations, and challenges that may occur.

Manage agent schedules including shifts, schedule adherence, and time off requests.

Forecast document volume and schedule DMR’s (Document Management Reps) accordingly to ensure prompt responses to customer expectations.

Founded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits. Integra Partners is a wholly owned subsidiary of Point32Health.

With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.