Service Concierge, Tysons Galleria

Demonstrated excellence in customer service

Experience in luxury retail

Experience in automotive

Knowledge of HV systems, LV systems, and EV powertrains

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our

Lucid Motors is not responsible for any fees related to unsolicited resumes.

: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our

Candidate Privacy Notice

. If you are a California resident, please refer to our

California Candidate Privacy Notice

.

Provides a world-class customer experience to all Lucid clients, both internal and external

Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels

Manage open service tasks and due bills, ensuring timely follow-up and resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records

Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience

Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization.

It is essential to check for any open campaigns or recalls that may need to be addressed