Customer Support Representative

Previous experience in a

technical

customer support role (or similar) for at least 1-2 years

Strong written and verbal communication skills - you will be the first point of contact for customers, and being able to communicate clearly and effectively address customer questions and concerns is key

Experience working or interacting with various web and mobile apps, with the ability to effectively troubleshoot customer issues

Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail

The base compensation range for this position is

CAD $50,000 - CAD $75,000

. This range reflects the full growth path for the role, from building core skills, to accomplished performance, through to role mastery. For this role, we typically target the

building core skills

level when hiring externally. At this level, individuals are developing foundational skills, building confidence through hands-on experience, and learning how to consistently deliver impact in the role.

Compensation at 7shifts is performance and growth driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.

Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns

Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential

Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems

Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams

Collaborate closely with the Support team by actively participating in team meetings and discussions