Senior Implementation Engineer

5-7+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers

Proficiency with Python, and is using AI tools to enhance acceleration of development & proactive about leveraging emerging technologies

Strong understanding of REST APIs, webhooks, conditional logic, and system integrations

Demonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrations

Experience supporting customer environments post go-live and maintaining operational health of live integrations

Familiarity with customer support and ticketing workflows (Zendesk, Jira, or similar tools)

The chance to work with a passionate team on solving one of the largest challenges globally

Competitive salary and benefits and equity participation

A dynamic, flexible and fun start-up work environment with a highly talented team

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives.

serving with integrity

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response.

Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most.

As a Senior Implementation Engineer, you will own the full technical lifecycle of our B2B partner integrations — from onboarding through long-term operational success.

At RapidSOS, these integrations are mission-critical, helping ensure life-saving data reliably reaches emergency responders when it matters most.