airwallex
Manager, Risk Operations
At a Glance
- Location
- Vilnius
- Employment
- FULL_TIME
- Compensation
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- Department
- Airwallex
- Posted
- 2026-03-16
Key Requirements
Required Skills
Domain Knowledge
- Automation
- Banking
- Embedded Systems
- Energy
- Engineering
- Finance
- Regulatory
Requirements
Background in card payment risk, fraud operations, account taken-over (ATO) risk control or issuing dispute management within a high-growth FinTech or global startup.
Experienced in using SQL/ Databricks and Business Intelligence tools to analyze fraud trends and inform rule adjustments.
Act as a seamless collaborator within our global network, adapting quickly to different t types of cases, regional requirements, and fast product launches.
A natural inclination to use AI/LLMs and automation to solve operational bottlenecks and enhance risk control.
Responsibilities
We are looking for a high-ownership professional who views AI and automation as essential partners in scaling risk operations.
You care about the end-to-end journey of a case and are committed to developing a deep, broad expertise in the global payment and fintech landscape.
End-to-End Case Ownership: Lead the resolution of complex card payment risk cases and escalations, ensuring that critical issues are handled with precision and accountability.
Rule Management & Strategy: Directly contribute to the design, implementation, and refinement of issuing risk rules.
AI-Driven Optimisation: Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency.
Critical Stakeholder Collaboration: Work closely with cross-functional global partners (Product, Engineering, and Compliance) to ensure critical risk issues are handled properly and that risk frameworks support business growth.
Team
The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimising workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.
About the Company
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.