Technical Instructor (IT Support)

Proficient understanding of IT support fundamentals, including hardware, software, and networking concepts.

Familiarity with operating systems such as Windows, MacOS, and Linux.

Experience in troubleshooting common IT issues, including software installations, network configurations, and hardware malfunctions.

Knowledge of IT security protocols and best practices.

Ability to work with diverse IT tools and software like helpdesk ticketing systems, remote desktop tools, and hardware diagnostic utilities.

Understanding of cloud computing platforms and services.

For this role specifically, we are targeting a salary range of $60,000 - 65,000, where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, assessment administration, attendance, one-on-one tutoring, daily evaluation and monitoring of individual student progress, addressing student violations with students in a consistent manner, and more

Provide students with access to relevant resources for outside learning on technologies and study aids relevant to the curriculum

Work closely with the team to identify student needs, provide the necessary support, establish individualized plans for student achievement, and participate in regular student-status meetings.

Maintain and update Salesforce and/or our LMS with student grades, certification scores, and progress notes.

Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials.