Implementation Engineer

At least 5 years experience in customer-facing roles

At least 3 years hands on experience configuring CCaaS environments.

Experience in CXone Mpower is an added advantage

Strong technical acumen with ability to communicate complicated topics to a non-technical audience

Strong interpersonal skills and the ability to interact across teams with business and technical resources

Excellent written and verbal communication skills

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Implementation Engineers collaborate with both new and existing clients to implement NICE products, acting as experts in configuring the client's NICE portal. They take primary responsibility for setting up and implementing technical systems and applications, utilizing various configuration tools within the NICE platform.

The Implementation Engineering team works closely with the Engagement Managers and Implementation Consultants to implement and configure the client’s portal. They are also responsible for troubleshooting issues during the implementation phase and assisting with User Acceptance Testing (UAT). Each Implementation Engineer manages multiple customer engagements simultaneously.

Additionally, Implementation Engineers serve as lead resources on various projects focused on improving configuration and implementation processes. This includes documenting configuration steps and developing process plans for implementing specific products or features. They may also provide feedback to the Product Management team to support product enhancements.

How will you make an impact?

Collaborate with clients and NICE teams to configure features and products for both new and existing clients.

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.