Workforce Management Queue Performance Analyst

.

queue

performance management to support POD operations. This position plays a critical part in analyzing and providing insights

regarding

the effectiveness of the contact center operations processes and the effectiveness of the contact center trending.

Coverage:

Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.

Retirement:

401(k) plan with up to 4% employer match and full vesting on day one.

Balance:

Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.

doesn’t

At Quantum Health, we are passionate about our members and always strive to provide the best experience possible while helping them navigate through their healthcare journey.

Within the Workforce Management team, the

WFM Queue Performance Analyst

will

Founded in 1999 and headquartered in Central Ohio,

we’re

a

privately-owned

, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and

we’re