Commercial Account Executive (FireHydrant - A Freshworks Company)

2-4+ years of experience in SaaS sales, with a strong track record of meeting or exceeding revenue targets

Experience selling into technical audiences such as DevOps, SRE, Engineering, IT, or Security teams

Comfort navigating complex, consultative sales cycles with multiple stakeholders

Strong communication skills—you listen deeply, ask smart questions, and translate complexity into value

A self-motivated, curious, and accountable mindset with a desire to grow alongside a scaling product

Experience selling developer tools, infrastructure, or reliability platforms is a plus

Why You'll Love It Here:

A culture of belonging:

We embrace diverse perspectives and create space for everyone to thrive

Flexibility:

Hybrid schedule with a supportive, people-first workplace

Purpose-driven work:

We're looking for a Commercial/Mid-Market Account Executive to join the FireHyrdrant sales team, a recently acquired business within Freshworks. This role is dedicated exclusively to the FireHydrant product and customer base, selling into technical buyers across DevOps, SRE, Engineering, and IT organizations.

In this role, you'll own the full sales cycle for mid-market and commercial accounts, partnering with fast-growing companies to help them improve incident response, operational resilience, and reliability. You'll take a consultative, value-driven approach—guiding customers through complex buying journeys and helping them connect their reliability challenges with FireHydrant's platform.

What You'll Do:

Own the Full Sales Cycle

Manage end-to-end sales processes from initial prospecting through close, building strong relationships with champions and economic buyers

Lead thoughtful discovery conversations to understand customer reliability challenges, technical environments, and business priorities

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we're showing that enterprise software can be easy to use, quick to deliver value, and built for people.

FireHydrant, a Freshworks company, is focused on a different but equally critical mission: helping modern engineering teams manage incidents, reduce downtime, and operate with confidence. FireHydrant is a leading incident management and site reliability platform trusted by fast-growing, highly technical organizations across cloud infrastructure, developer tooling, fintech, gaming, and e-commerce

At Freshworks and FireHydrant, you'll be part of teams that value curiosity, collaboration, and impact—and you'll help customers solve problems that truly matter.