Business Manager

Identify and drive account growth through relevant product and service recommendations

Balance customer experience with revenue growth to maximize lifetime value

Partner cross-functionally with internal teams, including DIFM and support, to resolve issues and deliver outcomes

Provide timely and accurate updates on account status, filings, and open items

Maintain accurate documentation of customer interactions, actions, and next steps in CRM and related systems

Follow established playbooks and compliance standards while applying sound judgment

Fertility

Mental Health

One Medical

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Participation

The Business Manager – Small Business (Post-Sale) owns a defined portfolio of small business customers and serves as the primary point of contact after purchase.

This role sits at the intersection of account management, customer success, and revenue growth.

You will drive retention, ensure customers remain compliant and successful, and identify opportunities to expand each account.

Success in this role requires strong relationship management, operational discipline, and a proactive, sales-oriented mindset.

Own a defined portfolio of small business customers and serve as the primary point of contact post-sale

Onboard new customers and set clear expectations within 48 hours of assignment

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

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Where we work

Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.