Customer Success Manager, Enterprise

5+ years of experience in a customer-facing role with renewals experience; Customer Success Management, Renewals Management, or Key Account Management experience

Content management systems, content strategy, or agency experience preferredAbility to understand Contentful APIs, as well as the modern content management and digital experience stack.

Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools)

Ability to communicate high-level technical concepts to customers

Demonstrated success in meeting or exceeding sales or performance goals

Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities to close independently

Join an ambitious tech company reshaping the way people build digital experiences

Full-time employees receive Stock Options for the opportunity to share in the success of our company

Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents.

Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.

We value

Work-Life balance

As a Customer Success Manager,  you will work directly with Contentful customers in your region, to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor.

You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful.  You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams.