Member Benefits Specialist

Proficient in Google Workspace, Microsoft Office, Adobe, and Salesforce; as an AI-native company, you will be expected to lean into and master emerging AI tools to drive efficiency.

Data-Driven Mindset:

Proven success in metrics-based roles where data accuracy and hitting KPIs are central to customer success.

Administrative Precision:

Our customers come from all walks of life and so do we.

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As a Member Fulfillment Specialist, you're the link between our customers and their health insurance carriers — ensuring their benefits are delivered accurately and on time.

You'll work across carrier portals, Salesforce, and Gusto's internal systems, and lean into AI tools to work smarter.

If you take pride in getting the details right and helping customers get the coverage they deserve, this role is for you.

End-to-End Enrollment:

Master carrier-specific portals and requirements to efficiently process orders and navigate approval workflows.

Review customer data against carrier eligibility standards to proactively mitigate errors and ensure high-quality plan adherence.

Member Fulfillment is the team that ensures the promise of benefits becomes reality. We sit between health insurance carriers and Gusto's customer-facing teams, shepherding employer and employee benefits across the finish line.

We measure ourselves on doing it right and doing it on time — because for the customers we serve, "late" or "wrong" isn't an inconvenience, it's a missed prescription, a delayed procedure, or a stressful call to HR. We take that seriously, and we have a lot of fun doing it together.

As an AI-native company, we don't just use technology—it’s the backbone of how we work. We expect all team members to demonstrate digital fluency and a proactive approach to leveraging AI tooling to enhance accuracy, speed, and communication. At Gusto, every team member contributes to a significant daily impact on the lives of those we serve.