Director, Technical Services

including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.

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Flexible Paid Time Off

to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.

Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional $900/year health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.

Director, Technical Services

, you will own the strategy and execution for leading three critical functions: Sales Engineering, Professional Services, and Launch, to ensure our customers' technical success and realization of the full power of the Thinkific platform.

You will design and operationalize a world-class technical journey that combines pre-sales excellence, optimized launch journeys, and high-value technical service offerings.

Your work will directly impact driving revenue, accelerating time-to-value, and maximizing Net Revenue Retention (NRR).

This is both a strategic and highly operational role.

In its current phase, approximately 70% of your time will be spent directly leading and scaling three critical functions: Sales Engineering, Professional Services, and Launch, while roughly 30% will focus on designing, building, and documenting the systems that power the program.