Enablement Lead, Customer and Partner Support

1-3+ years in Enablement, Training, Instructional Design, Knowledge Management, or Customer Support Operations (or equivalent experience).

Demonstrated ability to design training materials (presentations, facilitator guides, e-learning, videos, assessments).

depending on factors such as job-related skills, relevant experience, and location.  We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Design, maintain, and scale training programs across onboarding, upskilling, cross-training, and new product/process launches.

Partner with operations, quality, and product to identify skill gaps and deliver targeted enablement initiatives.

Develop customer- and partner-facing knowledge resources, ensuring content is accurate, accessible, and aligned with brand and compliance requirements.

Implement content lifecycle management practices to ensure knowledge remains current, searchable, and actionable.

Communications & Change Management

Lead internal communications for support teams, including process updates, product launches, policy changes, and leadership announcements.